Frequently Asked Questions

Your questions answered

We’ve collected the answers to the questions we get asked the most.

FAQs

If you have a question for us about our services or our company, please read through the answers to our most commonly asked questions and see if your query is resolved here. If you can’t find the answer you’re looking for, please don’t hesitate to get in touch with our team.

Are the installers employees or sub-contractors?

All Chamberlain Doors installers are employed by the Company and carry CSCS cards providing proof that individuals working on your home have the appropriate training and qualifications for the job they do.

Are you a local Company, how soon can you react if there is problem with the product?

With our Head Office in Blackrod, Bolton and supported by strategically located installation centres we offer a full supply & installation service throughout the UK thereby able to respond quickly & efficiently should you experience a problem with your garage door.

Do you manufacture?

No, we are a supplier, supply & installer of garage doors, remote control systems & associated products, sourced from the UK & Europe’s leading manufacturers.

Will you dispose of the existing door & waste?

Yes, we operate a waste minimisation and segregation policy. It is a legal requirement that all trades taking away replaced products and waste from a new installation have a waste carrying licence. All Chamberlain Vehicles are registered for this. Please see our Environmental Policy Statement on our Web Site.

Are you competitive? (can you lose the VAT? better deal for cash?

Yes, we offer our customers a comprehensive range of products and services sourced from the leading manufactures at competitive pricing, with regards to VAT, the answer is No, we will charge VAT where applicable at the prevailing rate at the time of quotation.

If my neighbour / neighbours sign up can you get a better deal?

We, like all Company’s would look at supporting our customers with cost saving opportunities, this however would depend on certain factors, volume / installation dates etc.

How quick can you do the job?

This would depend on the product/s chosen, certain doors are manufactured to order and this along with colour options could have an impact on lead times etc. however, we would estimate that 90% of doors would be available within 2 – 6 weeks

Can you also complete the building work required to allow for the new door?

We are a garage door specialist and would not undertake building work, we would recommend this work be carried out by a suitably qualified contractor.

Can you fit the electric socket for the operator?

Whilst you don’t need to be certified in order to change the accessories or fittings, you will need to call a qualified electrician if you want to install or replace sockets and this MUST be Part P registered.

What is the warranty on product / parts / fitting?

We offer a comprehensive 2-year guarantee against defect of material or workmanship by Chamberlain Doors, please see manufactures warranty periods regarding specific manufacturing defects. 

How long has the company been going?

Formed in 1974, Chamberlain Doors have during this time supplied / installed more than 500,000 garage doors throughout the UK.

Do you have a user guide? (maintenance / operating)

Yes, all our doors come with a maintenance & operating guide.

My door has become very heavy - will I be able to automate it?

It is important to know that an electric operator will only open a door in good working order and well balanced, as a rule of thumb you should be able to open I close the door with one hand.

Will I be able to install the operator myself?

Anyone with reasonable DIY skills and patience should be able to install the operator with the clear instructions from the manufacturer, we recommend you read the instructions fully before starting. You will need a socket on the ceiling or side wall depending on the type of garage door you have to power the unit. Remember we are able to offer a professional installation service if Required

How will I get my car out of the garage if there is a power cut?

All units have an internal manual release, if you are unable to get into the garage via another door you will need an external emergency release device

Do I need to carry out any maintenance?

Yes – the installation instructions will detail what maintenance is required and the frequency, it important that regular maintenance is also carried out on the door – If the door is not kept in good working order it will put extra strain on the motor and reduce its life.

What happens if the door hits something?

All motors have a stop and auto reverse system that will operate on hitting an obstacle, part of the installation and maintenance process is to set and check the sensitivity of this system. For added safety you could install photocells, these emit a beam across the opening and the door will not close if the beam is broken.

Will other people be able to open my door with their handsets?

Every unit is coded into the individual unit so nobody else will be able to open your door, if a handset has been coded into 2 operators it is a simple process to clear the codes and re-programme.

I have lost a handset and am worried somebody may be able to access my garage?

It’s a simple process to clear all codes and re-programme the handsets you have, it will be detailed in the installation instructions but if you have any queries do not hesitate to give us a call.

Why is there more than one button on my handset?

Many handsets have more than one button and can be used to open a second garage door, gates and even operate household appliances (additional accessories may be required to do this) – further details will be shown in the accessories section of this website.

How does the door lock?

You will generally take off the manual latches of the door when you install the operator, the force of the unit pushing the door is usually acceptable, for added security you can install a delatching kit, which will enable you to keep some of the manual latches.

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The UK’s only national garage door specialist. For free help and advice call our experts today on 0800 838 163

Our 3 step process to your new garage door.

  • 1

    Enquire

    Talk to one of our hand-picked, dedicated support team who will be able to do an initial consultation with you to find out your requirements.

  • 2

    Consultation

    One of our experienced surveying team will visit you at your premises for a full site survey, with no obligation to purchase. You can alternatively come and visit our showroom.

  • 3

    Installation

    Fast turnaround time. We can fit a standard garage door within two weeks. 6-8 weeks for our bespoke product range.

For help or more information Contact Us

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